FAQ – Pegboards & Hooks

 “Questions We’re here to  answer them.” 
  
                                                                                   Customer Service   817-624-0904 
A: FAQ is an acronym for “frequently asked questions.”
Q: What is the best way to contact WallPeg?
A: Use Contact Us tab for email or call us @ 817-624-0904 Customer Service.

PRODUCT

Q: The Flex-Lock peg hooks don’t fit my old pegboard or are too tight.

A: The hole size needs to be 1/4″. The old 1/8″ hole pegboard and some newer board supplied from China, etc. have undersize 6mm holes. To check your board, take a 1/4″ drill bit and slide it into the hole. If it will not fit or is tight then your board holes are undersize.

Q: What can I do if my pegboard holes are undersize?

A: You can replace your board with new WallPeg board or use a 1/4″ drill bit to ream out the undersize hole you want to use. Customers who didn’t want to replace old  boards say this is an easy quick-fix.

Q: How do the Flex-Lock peg hooks lock to the pegboard and are they easy to move?

A: The lower prong of the peg hook has a 3 degree offset which cam locks against the pegboard 1/4″ hole when inserted. This cam-lock force holds the peg hook securely in place. To remove peg hook pull out and up.

Q: How far from the wall do the WallPeg pegboards stick out?
A: All WallPeg boards have full support ribs which space the board 1/2″ from the wall..
Q: Will my old peg hooks fit the WallPeg board? 
A: Yes, all standard 1/8″ or 1/4″ will fit, but only Flex-Lock Peg Hooks will lock to the board.
Q: What makes WallPeg products so Earth friendly?
A: All WallPeg board and peg hooks use reprocessed plastics diverted from landfills. This reprocessed resin is then blended and injection molded under high pressure to achieve our high quality standards.

PLACING  ORDER

Q: I want to pay with credit card not paypal.

A:  We now offer PayPal Pro, which enables you to pay by credit card directly without having to leave the website. Our site is fully secured with SSL encryption, which means that your credit card information will never be compromised.

Q: I want to pay with PayPal .

A: Click the PayPal button and then order as you will be taken to a new screen (PayPal site) where you can enter your login and password for PayPal.

SERVICE – SHIPPING
Q: How long will it take my order to ship?
A: We strive to provide 5 star service and to ship every order in one business day from order date.
Q: Can I order from you if I live outside the Lower 48 States? 
A: Contact us and we will review your request.
If you have a question not found here, please contact us. We will reply and may post your question here to help other customers.
Thanks for stopping by,
Larry
Customer Service